Refund Policy

Here are the outlines of ChangeBlast Refund policies based on the types of exchange transactions performed.

ChangeBlast guarantees to any of its Users his/her right for refund if such User is not satisfied with the quality of the provided Services. 

Furthermore, ChangeBlast declares that its User has the right to change his/her mind in case the User’s Account was already funded and to request his/her Funds to be returned.



  This Refund Policy concerns exclusively Transaction fees and Users’ Funds.

•  ChangeBlastundertakes to make its best efforts to assist the Users in case of any disputes related to refunds of purchased crypto-currencies.

•  Refunds and Returns in excess of the original amount are prohibited.



•  General Conditions

•  The User who has paid for the ChangeBlastServices i.e. paid a transaction fee or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.

•  Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, ChangeBlastshall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.

•  In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the ChangeBlastsupport address -

•  To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by ChangeBlast. In such case, ChangeBlastmay request the User to provide certain documents, including, but not limited to, identification documents, a copy of the User’s Payment Card and Invoice, or/and any other proof of the fact that the disputed payment was made. In case the User fails to provide appropriate documents or information within three (3) working days upon the ChangeBlast request or in case of any doubts as to the authenticity of the provided documents, ChangeBlast shall be entitled to decline the User’s Refund/Return request.

•  ChangeBlastshall process the User’s Refund Form/Return Form as soon as it is reasonably practicable. Response times will vary depending on the stated reasons for the request. In any case, ChangeBlast shall notify the User of the outcome of the request in accordance with the timescales set out herein.

•  The Refund/Return request will only be approved or declined after meticulous verification made by ChangeBlast.


NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.



•  Transactions involving a Cryptocurrency (i.e. Bitcoin & others)

Refunds are not possible for all transactions where the User is purchasing a Cryptocurrency. However, in case the User changed his mind and would like to return the purchased Cryptocurrency, ChangeBlast would be able to buy it back based on the current market rate minus the service fee for the transaction. In other words, the User can exchange the purchased Cryptocurrency for any existing Digital Currency (i.e. PayPal) or Payment Method (i.e. Credit Card payment or Bank Transfer).

The reason for such policy is the fact that the Cryptocurrency price changes constantly, thus the value of the purchased Cryptocurrency at the moment of refund will be different.



•  Transactions NOT involving Cryptocurrency.

Refunds are possible during 30 days from the exchange operation. ChangeBlast will charge the User the one-time refund fee of 5% of the transacted amount plus any additional service fees incurred by sending the funds to the User via the original payment method.

For example, if the User has purchased Digital Currency via Money Gram money transfers and would like to get a refund, he would have to send the purchased digital currency back in the full amount of the refunded transaction, ChangeBlast in return would send money back via Money Gram deducting the transfer fee, as a result, the User would get his original payment less 5% and less Money Gram transfer fees.




•  ChangeBlastexpects the User to contact it using contact details to resolve any problem or issue related to his/her payments before the User makes any Chargeback request. This Section does not affect any rights and/or claims, which the User may have against the bank/financial institution.

•  ChangeBlastwill investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any Service or Transaction has been canceled.

•  ChangeBlastreserves the right to suspend the User's account and block the User's Funds during the chargeback investigation procedure.




Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be deducted from the final amount of the Refund/Return.

This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by ChangeBlast and in the case of any amendments, ChangeBlast will make an appropriate announcement. The changes will apply after ChangeBlast has given notice.

In case the User does not wish to accept the revised Refund Policy, he/she should not continue to use ChangeBlast Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services is to be bound by the new Refund Policy.